Customer Service Bootcamp BIZ BUZZ!

You are invited to the last BIZ BUZZ of 2013!

All delegates will receive a Customer Service Bootcamp Manual and open Business Networking Platform. The Bootcamp is free of charge – fabulous coffee, muffins, scones and cupcakes will be available to purchase from The Cake Corner and Coffee Shop, thanks Sheree!

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Marketing and Business Tips will be shared by GET STEVE and EASTERN CAPE SMALL BUSINESS NETWORK.

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Bring your business cards, best smiles and warmest handshakes and let’s get PE Buzzing about your business! RSVP is essential as each guest will receive a Bootcamp Manual showcasing Customer Service Tips from 2013 and Trends for 2014. Included is an SEO start pack, geared to kick start your Marketing Campaign! Manuals need to be printed so our RSVP approach is a simple one, NO RSVP, NO MANUAL ūüôā

Date : 21st November 2013

Venue : The Cake Corner and Coffee Shop – 52a Bitro House, 4th Avenue, Newton Park, Port Elizabeth

Time : 9am – 11:30am

RSVP by 19th November 2013 via the following :

Email

Facebook Event 

Looking forward to seeing you then!

Sam 

Olivier Business Accountants

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STOP ‘N DROP ACCOUNTING

Outsourced accounting has become the smart choice for small businesses world wide because it is cost effective, the business has daily access to a trained professional and it relieves management of the nitty-gritty’s of the day to day admin of accounting.

However, this has been leading to one key issue most practices are facing. The firms turn into a Stop ‘n Drop where clients drive in and out with very little face time. We are fully aware that most people do not like the boring and intimidating accounting types, but contrary to popular belief – we want to get to know our clients!

Come in and have a quick cup of coffee – the better we know your business and workings the better quality service we can deliver to you.

If the unthinkable should happen and your business is in trouble – it is so much easier to assist if we know what goes one on a day to day basis, instead of sitting for a few hours trying to figure out exactly what is really going on in the company. In the event that you pass away – the more information we have the better we can assist your family in taking over or perhaps selling off.

So next time you visit your accountant – stay a few minutes and chat. Build a relationship that will lead to a true partnership that will take your business to new heights. We want to be there for you every moment in your busy day and be a pillar to lean on when you need it most.

Contact Annece and her team today via annece@olivierba.co.za

 

Rest on your laurels and lose your edge!

 

Rest on your laurels and you’ll lose your edge.

 

Are you the top of the food chain in your industry? Perhaps you own a monopoly or are a forerunner? The best of the best; a giant amongst your rivals?

Are you a Blackberry? ¬†A Sega? ¬† Perhaps you have as much market share to lose as Kodak did to Fuji.¬†Where are the giants of industry from the past? Is there a hall-of-fame for the “ones that were”?No.

Complacency is one of the direst threats to a business, and it is just as relevant a threat to multi million corporations as it is to small business owners. Once you believe yourself untouchable, you are vulnerable to your competitors; and in a market built on competition, your days therefore are numbered. ¬†Your best innovation is only another stepping stone to the next-best-thing, and if you’ve thought of something new, the chances are that someone can think of a better, faster, cheaper way of doing it.¬†Well, that’s the doom and gloom of it all.

On the bright side, if you are the new entrepreneur with grandiose ideas, the gap between you and the top isn’t as wide as some would have you believe.¬†And if you already have your slice of the pie, ¬†your continued success relies on your ability to mitigate complacency in your business.

The 5 major warning bells of complacency are:1

1.  Resistance to change.

2.  Being unfamiliar with the competition.

3.  Extended period since your last internal product, service and procedure review.

4.  Lack or decrease in new business/clientele.

5.  Loss of market share.

So what can you do? That’s easy. Here are the top tips to battle complacency:

1. Always be learning. Know that there’s always something new to learn and be humble enough to admit your weaknesses.

2.  Always adapt. The digital age has heralded unprecedented innovation so be sure to remain ahead of the marketing game and abreast of new developments. Online shopping can contstrue an extinction event to proprietors relying solely on the walk-in customer in certain industries, and are your competitors exploiting social media to gain an edge over you?

3. Think ahead of your competition. If you’re reactive to their innovations, the opportunity cost in getting up to speed with their products or services might mean your demise. Be proactive.

4. Time spent thinking is not always time wasted. Spending too much time pushing out product in a frenzy can muddy the waters of what’s going on around you. Take a step back every now and then, look ahead and decide if you’re going in the right direction.

5. ¬†The bottom line is not the only thing that matters. ¬†If you’re just a report-reader chances are you’re missing out on ways to better your business. Know your people, processes, ¬†and product as far as is possible, especially if you’re a small to medium enterprise.

6. Don’t procrastinate. Nobody got ahead by simply thinking about it. Plan and implement. Exercise caution where caution is due, but if you find yourself procrastinating, stamp it out. Life’s scary, deal with it.

7. Judge ideas on their merit and not their source. A good idea can come from anywhere, and even the most experienced business men and women may give poor advice.