We have a new home!

We are the proud owners of a very new home!

Visit us at http://www.horizonbrands.co.za and we will continue to dazzle you with our wisdom, expertise and marketing tips.

~ Sam

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Customer Service Bootcamp BIZ BUZZ!

You are invited to the last BIZ BUZZ of 2013!

All delegates will receive a Customer Service Bootcamp Manual and open Business Networking Platform. The Bootcamp is free of charge – fabulous coffee, muffins, scones and cupcakes will be available to purchase from The Cake Corner and Coffee Shop, thanks Sheree!

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Marketing and Business Tips will be shared by GET STEVE and EASTERN CAPE SMALL BUSINESS NETWORK.

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Bring your business cards, best smiles and warmest handshakes and let’s get PE Buzzing about your business! RSVP is essential as each guest will receive a Bootcamp Manual showcasing Customer Service Tips from 2013 and Trends for 2014. Included is an SEO start pack, geared to kick start your Marketing Campaign! Manuals need to be printed so our RSVP approach is a simple one, NO RSVP, NO MANUAL ūüôā

Date : 21st November 2013

Venue : The Cake Corner and Coffee Shop – 52a Bitro House, 4th Avenue, Newton Park, Port Elizabeth

Time : 9am – 11:30am

RSVP by 19th November 2013 via the following :

Email

Facebook Event 

Looking forward to seeing you then!

Sam 

Olivier Business Accountants

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STOP ‘N DROP ACCOUNTING

Outsourced accounting has become the smart choice for small businesses world wide because it is cost effective, the business has daily access to a trained professional and it relieves management of the nitty-gritty’s of the day to day admin of accounting.

However, this has been leading to one key issue most practices are facing. The firms turn into a Stop ‘n Drop where clients drive in and out with very little face time. We are fully aware that most people do not like the boring and intimidating accounting types, but contrary to popular belief – we want to get to know our clients!

Come in and have a quick cup of coffee – the better we know your business and workings the better quality service we can deliver to you.

If the unthinkable should happen and your business is in trouble – it is so much easier to assist if we know what goes one on a day to day basis, instead of sitting for a few hours trying to figure out exactly what is really going on in the company. In the event that you pass away – the more information we have the better we can assist your family in taking over or perhaps selling off.

So next time you visit your accountant – stay a few minutes and chat. Build a relationship that will lead to a true partnership that will take your business to new heights. We want to be there for you every moment in your busy day and be a pillar to lean on when you need it most.

Contact Annece and her team today via annece@olivierba.co.za

 

HOW CAN COFFEE HELP YOUR BUSINESS DELIVER TOP NOTCH CUSTOMER SERVICE?

Every morning without fail I make a cup of coffee as soon as I get out of bed. It’s my morning fix and even though I have tried to replace it with Rooibos Tea and Lemon Water, coffee helps to get my day started in the exact way I need it to.

How can the simple routine of a morning cup of coffee help your business deliver effective customer service? I call it the S.M.I.L.E Train and will be sharing a few tips on how to implement it in your business. Regardless of the industry your business is in, a checklist needs to be completed every morning to help get the day started. Trust me, it works, so encourage your Management and Staff to get involved!

– INSPECTION POINTS ( These may vary depending on the layout of your office/store/ working environment)
Entrance – Is it clean, clear of obstructions and inviting?
Windows – Are they clean and open?
Aircon / Heater – Are they set at an appropriate temperature?
Aisles – Are they clean, clear of obstructions and neatly packed?
Till Points – Are they tidy, card machines in place, promotional advertizing displayed neatly?
Desks – Are they clean, diary refelcting the correct date, stationery easily accessible, notepad open and ready for messages?
Telephones – Check that they are working BEFORE you receive a complaint that they are not.

– STAFF
Personal Grooming.
Correct uniform.
SMILES!

– MANAGEMENT
Check for any stock shortages or predicted price changes and inform staff accordingly.
Ensure all routes for deliveries or cold calls are planned correctly so as to avoid poor time management or fuel wastage.

– SOCIAL NETWORKING
Respond to all queries that may have come through during the night.
Schedule tweets, statuses and blog posts for the day in advance just incase you forget to post during the work day.

Most importantly, make sure the coffee machine or kettle is working!

To receive more information on S.M.I.L.E Training please contact us via our Contact Page or email us via portelizabethhorizon

HELICOPTER CHARTER & TRAINING

“To fly is heavenly, to hover, divine!”

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“My dream at Helicopter Charter is to help people learn to fly at lower costs, to introduce them¬†to a new light sport category ‚ÄúLight Sport Aviation‚ÄĚ, flying small light airplanes, Gyrocopters, and¬†Microlights.

The idea is to enable people to fly at a much lower cost than a Private Pilot Licence.

Because of the rising fuel costs, I realized that one hour fuel on a Robinson helicopter alone is R600 for a R22 type helicopter. So, I thought of this idea to use a light sport aircraft and bought one. It’s called a Sky Ranger and it uses a lot less fuel therefore making training and renting more cost effective to members of the public. 

The advantages of a light sport licence are that you only need 35 hours, (already a is saving), and it takes you a month to do all theory as opposed to 3-8 months for Private Pilot Licence and a year of theory for Commercial Pilot Licence.

Suddenly my dream to enable all people to fly has finally come true, and we are starting a light sport licence at Uitenhage airfield and Port Elizabeth.

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I learnt to fly gliders 38 years ago at Uitenhage airfield and have enjoyed my passion every day. I want people to fly more easily and see life in color, and in a third dimension, just like I do on a daily basis. My primary dream is to see Walmer Township transformed/changed/helped, because from the air we see the massive poverty. The more I go to 3rd Avenue Walmer to encourage/evangelize/feed the men on the side of the road awaiting work, the more I get blessed with work/income, in our company.

To see Port Elizabeth from the air and  in colour like John and his team do everyday, please contact him via the following :

http://www.helicoptercharter.co.za/

T : 041 507 7343

helichar@iafrica.com

Rest on your laurels and lose your edge!

 

Rest on your laurels and you’ll lose your edge.

 

Are you the top of the food chain in your industry? Perhaps you own a monopoly or are a forerunner? The best of the best; a giant amongst your rivals?

Are you a Blackberry? ¬†A Sega? ¬† Perhaps you have as much market share to lose as Kodak did to Fuji.¬†Where are the giants of industry from the past? Is there a hall-of-fame for the “ones that were”?No.

Complacency is one of the direst threats to a business, and it is just as relevant a threat to multi million corporations as it is to small business owners. Once you believe yourself untouchable, you are vulnerable to your competitors; and in a market built on competition, your days therefore are numbered. ¬†Your best innovation is only another stepping stone to the next-best-thing, and if you’ve thought of something new, the chances are that someone can think of a better, faster, cheaper way of doing it.¬†Well, that’s the doom and gloom of it all.

On the bright side, if you are the new entrepreneur with grandiose ideas, the gap between you and the top isn’t as wide as some would have you believe.¬†And if you already have your slice of the pie, ¬†your continued success relies on your ability to mitigate complacency in your business.

The 5 major warning bells of complacency are:1

1.  Resistance to change.

2.  Being unfamiliar with the competition.

3.  Extended period since your last internal product, service and procedure review.

4.  Lack or decrease in new business/clientele.

5.  Loss of market share.

So what can you do? That’s easy. Here are the top tips to battle complacency:

1. Always be learning. Know that there’s always something new to learn and be humble enough to admit your weaknesses.

2.  Always adapt. The digital age has heralded unprecedented innovation so be sure to remain ahead of the marketing game and abreast of new developments. Online shopping can contstrue an extinction event to proprietors relying solely on the walk-in customer in certain industries, and are your competitors exploiting social media to gain an edge over you?

3. Think ahead of your competition. If you’re reactive to their innovations, the opportunity cost in getting up to speed with their products or services might mean your demise. Be proactive.

4. Time spent thinking is not always time wasted. Spending too much time pushing out product in a frenzy can muddy the waters of what’s going on around you. Take a step back every now and then, look ahead and decide if you’re going in the right direction.

5. ¬†The bottom line is not the only thing that matters. ¬†If you’re just a report-reader chances are you’re missing out on ways to better your business. Know your people, processes, ¬†and product as far as is possible, especially if you’re a small to medium enterprise.

6. Don’t procrastinate. Nobody got ahead by simply thinking about it. Plan and implement. Exercise caution where caution is due, but if you find yourself procrastinating, stamp it out. Life’s scary, deal with it.

7. Judge ideas on their merit and not their source. A good idea can come from anywhere, and even the most experienced business men and women may give poor advice.

TANYA TAIT DANCE STUDIO

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” Children learn to explore and be creative with each step they learn from a dance class.Dance and movement is important to the development of kids‚Äô sensory and bodily awareness, concentration and self-esteem, skills that are important throughout a child‚Äôs life. It also gets them active and helps expend pent-up energy positively and with music they are not aware that they are learning motor, cognitive, kinesthetic and social skills.

When taking your child to a dance studio or school they should learn from qualified teachers and one way to ensure that they are qualified is by ensuring that they learn a dance syllabus with a reputable association such as DanceCor, A.I.D.T, S.A.D.T.A., Dance Educators S.A., R.A.D., etc or that they have received a diploma in dance from institutions such as UCT and TUT.¬† Learning through associations/institutionsensures that the student is taught the fundamental principles of their chosen dance style. It gives them the ‘building blocks’ of technique as well as core stability and enables them to progress to an advanced standard. A syllabus allows teachers and students to work towards a common goal at a steady pace as students have the chance to consolidate their training and increase their proficiency. When students participate in ‘Open’ or classes without set exercises, they tend to be preoccupied with remembering steps and keeping in time with the music, whereas with a familiar syllabus they can focus on their technique and artistry.¬† Open classes are however essential as this teaches the students to learn various dance styles, improvise and cope at a fast dance pace and this will help form a versatile dancer.

I have been taking dance classes since the age of 4 years old starting with tap and ballet and eventually doing modern, spanish, contemporary, jazz then hip hop/funk.  In high school I was accepted at the ballet school in Braamfontein doing 4 hours of dancing every day, and weekends I was helping my mom (a dance teacher) with little ones teaching them the basics and at the same time completing my own dance exams.  By the age of 23 I had completed my Teachers Diploma in Modern, Tap and Hip Hop, also completing certificates in advanced Spanish and Intermediate Ballet.

I have been teaching and growing my business since 1997 in Port Elizabeth to where it is today.  In our studio today 16 years later, we offer a huge variety of styles like hip hop, modern, tap, latin/ballroom, street dance, jazz, contemporary and funk.  I have 7 teachers instructing the various classes at my studio in Lorraine and Charlo. Our curriculum includes exam and open classes and we find that entering our dancers in competitions such as the PE Dance Festival and the AllStarz Championships helps them develop into stronger performers.  I have taken my dancers abroad to compete in Germany, Sweden, Portugal and U.S.A.  Next year our studio will be participating in Dance Sport (SASCOC)where dancers have the opportunity to receive their EC colours in dance.  Every year we have a show at the Opera House and Prize-giving to acknowledge all the dancers achievements and offer bursaries.

In between all these busy events we also host hip hop parties to all ages, perform at corporate events, offer holiday dance clubs to kids and teens, teach at schools and choreograph for their recitals and offer moms callanetics stretch and tone classes.

Through hard work and dedication I have developed a reputation in PE for dance and will be choreographing for ‚ÄúShowtime‚ÄĚ directed by Bob Everleigh in 2014.

What I enjoy most about my work is my flexible time to see to my two sons 8 and 11 years and teaching from home also gives me time to do the admin in the mornings as well as squeeze in some hobbies I enjoy. I feel I have succeeded when I look at the end of the year at how much the dancers have learnt and how they have progressed technically and with confidence.¬† When asked is there anything else I would do I would say this is what I have been born to do as it comes naturally to me and every aspect to the word dance is what I have been doing since the age of 4.”

To contact Tanya to enquire about her dance studio please follow the below links :

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