Every morning without fail I make a cup of coffee as soon as I get out of bed. It’s my morning fix and even though I have tried to replace it with Rooibos Tea and Lemon Water, coffee helps to get my day started in the exact way I need it to.
How can the simple routine of a morning cup of coffee help your business deliver effective customer service? I call it the S.M.I.L.E Train and will be sharing a few tips on how to implement it in your business. Regardless of the industry your business is in, a checklist needs to be completed every morning to help get the day started. Trust me, it works, so encourage your Management and Staff to get involved!
– INSPECTION POINTS ( These may vary depending on the layout of your office/store/ working environment)
Entrance – Is it clean, clear of obstructions and inviting?
Windows – Are they clean and open?
Aircon / Heater – Are they set at an appropriate temperature?
Aisles – Are they clean, clear of obstructions and neatly packed?
Till Points – Are they tidy, card machines in place, promotional advertizing displayed neatly?
Desks – Are they clean, diary refelcting the correct date, stationery easily accessible, notepad open and ready for messages?
Telephones – Check that they are working BEFORE you receive a complaint that they are not.
– STAFF
Personal Grooming.
Correct uniform.
SMILES!
– MANAGEMENT
Check for any stock shortages or predicted price changes and inform staff accordingly.
Ensure all routes for deliveries or cold calls are planned correctly so as to avoid poor time management or fuel wastage.
– SOCIAL NETWORKING
Respond to all queries that may have come through during the night.
Schedule tweets, statuses and blog posts for the day in advance just incase you forget to post during the work day.
Most importantly, make sure the coffee machine or kettle is working!
To receive more information on S.M.I.L.E Training please contact us via our Contact Page or email us via portelizabethhorizon
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